Workbook to Accompany Plunkett's Procedures for the Canadian Medical Administrative Assistant,

Edition 6

Editors: By Heather D. Ramsay, BA, MEd, Marie Rutherford, Dipl. in Nursing, BA, Jennifer Ethier and Marie Rutherford, Dipl. in Nursing, BA

Publication Date: 03 Aug 2026

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Get the review and practice you need to master the role of the medical administrative assistant! With chapters corresponding to those in the Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition textbook, this workbook provides a variety of questions and exercises to reinforce key concepts, encourage critical thinking, and ensure mastery of administrative medical assisting skills tailored speci¿cally to the Canadian health care system. Simulation exercises help you apply your knowledge to real-world settings. With this practical workbook, you will ensure your readiness for a successful career in health care administration.

Key Features

Content reflects changes to the Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition textbook, including care standards, technological tools, and the terminology used in day-to-day modern health care practice
Comprehensive coverage of all administrative procedures gives you an overview of everything you need to know to work in a medical o¿ce environment
Chapter-by-chapter correlation with the textbook makes for easy reference and allows you to test your comprehension as you go
Chapter reviews include hundreds of practice questions to test your knowledge and build critical thinking skills, including vocabulary review, abbreviations, multiple choice, ¿ll-in-the-blank, true/false questions, case studies, workplace applications, and more
Three complete start-to-¿nish, real-world workplace simulation projects allow you to demonstrate skills in a practical format — with one in a medical office, one in an allied health office, and one in an acute-care hospital setting/patient care unit
Perforated pages may be easily removed for on-the-go study or to turn in assignments

About the author

By Heather D. Ramsay, BA, MEd, Learning Manager - Medical Support Services, Holland College, Charlottetown, Prince Edward Island; Marie Rutherford, Dipl. in Nursing, BA, Faculty, Health Services Placement, Georgian College, Barrie, Ontario; Jennifer Ethier and Marie Rutherford, Dipl. in Nursing, BA, Faculty, Health Services Placement, Georgian College, Barrie, Ontario

PART 1: Chapter Review
Chapter 1 Your Future as a Medical Administrative Assistant
Chapter 2 Health Associations and the Law
Chapter 3 Therapeutic Communication
Chapter 4 Telephone Management and E-communication Tools
Chapter 5 Reception, Booking Appointments, and Clinical Responsibilities
Chapter 6 Office Correspondence: Mail, Memos, Letters, and Envelopes
Chapter 7 The Procedures Manual
Chapter 8 Pharmacology
Chapter 9 Health Records and Information Management
Chapter 10 The Hospital Environment, Records, and Reports
Chapter 11 Health Insurance Plans
Chapter 12 Financial Records
Chapter 13 Managing Office Supplies
Chapter 14 Meetings and Minutes
Chapter 15 Your Job Search
Chapter 16 Health Care in an Evolving Environment

PART 2: Workplace Simulations
Simulation 1 Dr. Plunkett’s Medical Office
Simulation 2 Ottawa Integrated Rehab Clinic
Simulation 3 Meadowdale General Hospital